Privacy Policy

At EARMACS, we prioritise your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, disclose, and protect your data when you visit our website (www.earmacs.com), interact with our services (including our online booking), or engage with us through other platforms (e.g., social media).

1. Information We Collect:
We may collect various types of information about you, including:

  • Personal Identifiable Information: This includes your name, address, email address, phone number, and any additional personal data you choose to provide when creating an account with us or engaging with our services (e.g., through contact forms).
  • Usage Data: We may collect information about how you interact with our website and services. This may include details on:
    • Page views
    • Links clicked
    • Search queries performed
    • Device type, browser, operating system etc.
    • Timestamps of access to our site and products/services (including booking)

2. How We Use Your Information:
We use your information for the following purposes:

  • To provide you with the services offered on EARMACS’ website. This includes processing your orders, managing bookings, responding to queries, and providing customer support.
  • For marketing and communication: To send you updates about our products/services (including newsletters), promotions or special offers that may be of interest based on your activity and preferences. You can opt-out from receiving these communications at any time by following the unsubscribe instructions in each email.
  • To personalise your experience. This could include recommending products, tailoring content based on user history, providing relevant information about our products/services, or offering tailored recommendations for travel bookings..
  • For improving our services: We use collected data to analyse site usage patterns and improve website functionality, marketing campaigns, and customer experiences.

3. Sharing Your Information:
We may share your information with the following entities:

  • Service Providers: To ensure smooth functioning of the platform (website management, online payment processing) we may work with third-party companies for specific services like data analytics and payment processing. These providers are bound by strict confidentiality agreements and only access information necessary to perform their designated functions.
  • Legal Requirements: We will disclose your personal information if required to do so by law or legal process, such as in response to a valid court order, subpoena, or request for assistance with government investigations (e.g., tax audits).

4. Your Privacy Rights:
You have the following rights regarding your data:

  • Access: You may request access to information we hold about you and be informed how it is used.
  • Correction: If any personal information held by us is inaccurate or incomplete, you can request correction under applicable laws and regulations.
  • Deletion: You have the right to request deletion of your data subject to legal obligations (e.g., where we are required to retain data for specific purposes).

5. Security Measures:
We take appropriate measures to protect your personal information from unauthorised access, use, disclosure, alteration or destruction, including:

  • Secure website: Our website uses SSL encryption technology to ensure secure transactions and prevent the interception of sensitive information during transmission.
  • Data storage security: We implement strong internal control measures to store data securely in accordance with industry best practices (e.g., password protection for customer accounts).
  • Regularly updates & review: We regularly review our security protocols and procedures to ensure they are effective and up-to-date, including technical advances.

6. Changes to this Privacy Policy:
We may update this privacy policy from time to time by posting the updated version on our website. Your continued use of EARMACS services after a change constitutes your acceptance of such changes. We encourage you to check back periodically for updates and review them carefully before using any part of our site or service again.

7. Contact Us:
If you have questions regarding this privacy policy, please contact us at: [email protected]

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