We strive to provide a balanced policy that protects our operations and ensures our guests’ convenience. Please review our detailed refund policy below.
1. Booking Confirmation and Payment
- 50% Advance Payment: A 50% payment is required to secure your booking.
- Payment Balance: The remaining 50% must be paid at least 3 days before check-in or during check out.
2. Cancellation and Refund Policy
Cancellation Window and Refund Terms:
- 10 days before check-in: 100% refund of the advance payment (minus any applicable transaction fees).
- 5-7 days before check-in: 75% refund of the total booking amount. If the remaining 50% has not been paid yet, only 50% of the advance will be refunded.
- Less than 5 days before check-in: No refund will be issued due to prior preparation of food and resources.
- No-Show Policy: In case of a no-show without prior notice, no refund will be issued.
3. Date Modification Policy
Guests may request a date change at least 5 days before check-in, subject to availability.
Only one free modification is allowed per booking. If additional changes are needed, a 10% administrative fee will be charged.
4. Early Departure Policy
If a guest chooses to leave before the end of their stay, no refund will be issued for the unused nights.
5. Force Majeure
If travel is impossible due to events such as natural disasters, government restrictions, or emergencies, we offer a 100% refund or the option to reschedule the stay within 6 months.
6. Refund Process
How to Request a Refund:
- Email us at [email protected] with your booking details and bank details and reason for cancellation.
- Processing Time: Refunds will be credited to the original payment method within 7-10 business days.
- Transaction Fees: Any transaction or payment gateway fees will be deducted from the refund amount.
We appreciate your support in helping us manage our resources efficiently. Thank you for choosing to stay with us and for contributing to sustainable rural tourism.